Your hospital stay
When coming to your outpatient appointment with one of our specialists, you’ll visit one of our clinics.
Your appointment letter / SMS text or My半岛体育Health Record app will tell you which service you’ll be seeing and where you’ll need to go. Please make sure you arrive no more than 10 minutes before your appointment time.
Patients in the waiting room may be there to see a different clinician from you. This means they may arrive after you but be called for their appointment before you.
We’ll do our best to see you as soon as possible, but delays are sometimes unavoidable. We'll tell you if there's likely to be a wait.
At your appointment, you’ll see the consultant or a member of their team. If you have any questions or concerns, please ask during your appointment or contact the clinical team. We want to make sure you understand your medical condition and its treatment.
What to bring with you
Please bring your appointment letter with you, along with any medication you’re currently taking, in its original container. This is so our team know the strength and dosage of your medicines.
You’ll be advised if you’re required to attend any further appointments or tests.
We strongly advise you not to bring any items of value (financial or sentimental) into hospital with you. We have very limited secure storage facilities and cannot be held liable for any property lost on our premises.
Please speak to a senior nurse if you require safe storage of small items.
Smoking
Please be aware that all hospitals in 半岛体育 Health have a no smoking or vaping policy.
Smoking is not permitted in our buildings or in any of our grounds. The same applies to the use of e-cigarettes (e-cigs or vapes).
For help to stop smoking, please contact our stop smoking service.
Respecting your wishes
We aim to respect the privacy, dignity, religion and cultural beliefs of every patient. Please let us know at clinic if you have any specific needs.
When you arrive for your appointment, please make sure to check-in at one of our self-service kiosks or reception desks. This is important as it tells the nursing staff you’ve arrived for your appointment.
Our kiosks are similar to those used at doctor's surgeries and airports. You can also use them to update your contact details.
After checking in, you’ll be directed to the appropriate waiting area where a nurse will call you for your appointment. Staff will be on hand to help guide you through the process and answer any queries you may have.
Confirming your details
The kiosk or receptionist may ask you to confirm your details. This could include your:
- name
- address
- telephone number
- date of birth
- doctor (GP)
The data we record about you is to ensure we have accurate information about you and can give you the best possible care. It also helps us plan our healthcare services in a way that delivers the best possible patient experience.
When your appointment is finished you may be told you need a follow-up appointment. This will either be booked by the receptionists in the clinic, if the follow up appointment is ordered by the clinician or picked up by the speciality clinical administration teams. They will let you know the date and time of the follow-up appointment by letter, text or through the My半岛体育Health Record app.
