°λ΅ΊΜεΣύ

Patients are our focus, making every interaction matter.

Our patients are at the heart of everything we do. We aim for high satisfaction in every interaction. We provide compassionate, coordinated care in convenient locations, clearly communicate, and use technology to improve services.

What we want to achieve by 2030

We have identified priorities and actions to achieve our highly satisfied patients ambition and grow our reputation as a healthcare leader. We are committed to supporting a healthier population, so our patients and their families/carers can live healthier lives. We will deliver excellent quality and value for money to ensure patient satisfaction.

Our patients’ feedback matters

We are committed to listening to our patients and their families/carers and responding to their needs. We want each patient to feel satisfied with every interaction with our trust. We will use innovative ways to collect feedback and improve our services.

Timely, easy access to care

We are committed to delivering timely, easy access to diagnostics and the best care. We will work closely with system partners, including primary care, to reduce health inequalities and improve access for all. We will invest in projects such as outreach programmes and research. We will move more services closer to home and focus on prevention. Our care settings will be easy to access and provide a great patient experience.

We will reduce the time patients wait to receive their care

We will focus on reducing waiting times so that 95% of patients who need to attend one of our emergency departments are admitted, transferred, or discharged within four hours of arrival. We will reduce waiting lists and treatment times, aiming for 92% of patients to be seen and treated within 18 weeks of referral. For patients who are referred to us with concerns of having cancer, we will see these patients quickly so that if they do have cancer, it is diagnosed and treatment is started as soon as possible.

Involving patients in decisions about care and providing choice

Our patients will be involved in decisions about their care, in line with shared decision-making principles. We will make sure that patients and their families/carers have access to a second opinion if their concerns are not being listened to, in line with Martha’s Rule. Where appropriate, patients will have choice in where, when and how they are seen and/or treated.

Our communications will be highly effective and personalised

Our information will be accurate, relevant, timely, understood and up-to-date, providing excellent communication. Patients will have information at their fingertips and can use technology, like My°λ΅ΊΜεΣύHealth Record, to manage appointments and can communicate with their clinicians.

Through technology, we will free up our people’s time to focus on providing personalised communication using other channels, such as phone calls, to meet patient preferences and needs.

Our people will communicate well, asking patients if they have any questions and communicating ward round times.

Shifting from treatment to prevention and reducing hospital visits and admissions

Working with our system partners and supported by our advanced digital technologies, including data and AI, we will work across the care pathway, shifting from treatment to prevention. This will enable earlier intervention, preventing unnecessary hospital visits/admissions and keeping patients better for longer, and improving clinical outcomes. We will provide proactive and holistic multidisciplinary care for patients.

Care will be provided in more convenient locations and times

Working closely with our partners, we will provide integrated, seamless care closer to people’s homes. We will focus on providing remote monitoring and virtual wards to allow people to stay at home and be cared for in the community for diagnostics and preventative care, where clinically appropriate.

Patients’ care will be joined up, integrated and connected

We will coordinate and deliver seamless healthcare across each patient’s care pathway, between healthcare professionals, our hospitals and the community/general practice to reduce delays, enhance patient experience and improve clinical outcomes.

We will work in collaboration with our integrated care system partners to reshape how we deliver care, with the patient at the heart of all that we do, focusing more on prevention. We will enhance our links with local authorities, organisations and services, and use our Connected Care data and patient involvement to drive our transformational changes.

Meeting the needs of our diverse patient population

Together with our system colleagues, using pioneering Connected Care data, we will focus on population health management and reducing health inequalities. We will deliver high-quality care across all ages and ensure a seamless healthcare transition into adulthood. We will adapt how we communicate with and care for patients with specific needs, such as hearing and sight loss, physical disability, other languages, or neurodiversity. We are committed to providing an equitable healthcare service.

Co-designing our future services

We will involve patients and their families/carers in developing, transforming and improving services. We will continuously improve our services and care by learning from incidents and/or lived experience.

Providing value for money

We appreciate that for every £1 of tax collected, 20p funds the NHS. We recognise our responsibility to optimise resources, be financially sustainable and manage our money carefully to provide the best value. We will leverage the latest systems and technologies to increase efficiency and eliminate waste. We will generate income through commercial opportunities such as contracting, education, estates, retail, innovation, research, outsourcing, partnerships and private patients – with earnings reinvested into frontline NHS services.

Our responsibility as an anchor institution

We are a significant local employer and public service provider. We are committed to improving the health of our diverse communities and reducing health inequalities. We will make our services more accessible and partner with local authorities, organisations and services.​​​β€�

Our values and culture

• We will live our values to ensure our 13,500 people deliver the best quality care and services.

Our culture

• Our people and our leaders will be trained, supported and coached to be responsive and put patients at the heart of everything we do.

Benchmarking and best practice

• To deliver high quality care, we will use benchmarking data, research and best practice to guide us.

°λ΅ΊΜεΣύ Excellence – continuous quality improvement

• We will embed a culture of continuous quality improvement across all areas, making improvements based on feedback, data, research, innovation and best practice.

Technology

• We will develop My°λ΅ΊΜεΣύHealth Record to improve patient care though better appointment booking, communication with clinicians and access to timely, quality information.
• We will invest in digital technologies, equipment and infrastructure, to reduce administrative burden and free up our precious resources to focus on what really matters.
• For our patients and their family/carers who have difficulty using digital technologies, we will work with our system to address these barriers and have alternative routes of communication where appropriate.

Reducing waiting times across all our pathways

• We will reduce patient waiting times through innovative initiatives and collaboration with our partners.

Patients and their families/carers

• We will involve patients and their families/carers in future care delivery.

Value for money

• We will deliver excellent quality and value for money efficiently, ensuring high patient satisfaction.

The best place to work in the NHS, empowering our staff every day

We believe everyone deserves happiness and fulfilment at work. Engaged employees deliver better care and services to our patients, enhancing their effectiveness and productivity. Our goal is to motivate and empower people in continuous improvement every day.

What we want to achieve by 2030

To make °λ΅ΊΜεΣύ Health the best place to work in the NHS, we will listen to ideas, recognise and reward our people, and focus on key priorities and actions to achieve our engaged people ambition.

Our values are embedded in everything we do

Our values – committed to excellence, working together, and facing the future – are central to everything we do. We will use them in recruitment, performance reviews and ongoing assessments to ensure our behaviours align with and are always guided by our values.

We will be a compassionate, fair and inclusive organisation. We will address bias, discrimination and disparities, and embrace equality, diversity and inclusion. We will empower everyone to live our values and be positive role models.

We listen and communicate well with our people

Our people are our greatest asset. We will find the best ways to listen to them, understand what matters to them, and respond quickly to make improvements. We will focus on areas that will make the biggest improvements to employee experience. We will regularly communicate with our teams to ensure they understand why we are doing things and how change is landing. We will celebrate success and hard work, making sure our people are thanked when they go the extra mile.

We will be known as a caring and safe organisation

We will support each other and work together, acting kindly and compassionately, helping each other
thrive. We are committed to supporting people to work flexibly. Our people’s safety at work is a priority. We will not tolerate discrimination, bullying or harassment against any of our people as we value equality, diversity and inclusion within our trust.

A culture of openness is critical to an engaged workforce

We know that having an open and honest culture is critical to an engaged workforce that continuously learns and improves. We will champion speaking up by making sure our people know how to speak up, feel safe, and are encouraged to do so. When someone speaks up, we will thank them, listen and follow up.

Our people will represent and reflect our local population

We will celebrate our diverse patient populations, people and teams, embracing equality, diversity and inclusion, and supporting our people to thrive. Our people will represent our local communities, and our leaders will be diverse and inclusive.

Our own talent will be nurtured and grown, and we will attract fresh expertise and talent

We will be the best place to work in the NHS. We will invest in our talent through succession planning, coaching, education and development. Everyone will have equitable access to growth opportunities. We will prioritise a positive, respectful and transparent recruitment experience to attract talented people to our trust.

New roles and ways of working to face the future

We will help our people reach their full potential, working at the top of their licence where appropriate. As our local population’s health and care needs change, and technology and innovation grow, we will adopt innovative roles to meet the needs of our patients and their families/carers. As we move care closer to home and into the community, our people will adapt and change to continue to deliver excellence inside and outside the hospital setting. We will protect and nurture our people to adapt to new roles by building multi-disciplinary teams, enhancing skill-mixes, and reshaping our teams to be fit for the future. We will be financially sustainable, and facing the future is key to this – doing things differently, more effectively and productively. This means that we can provide timely, effective care for our patients despite financial challenges and the changing needs of our population.

Quality is paramount as we work effectively, efficiently and productively together

Enhancing patient care through effective, efficient and productive work allows our people to focus on what matters most, without compromising on quality and safety. We want our people to thrive at work, and perform their roles effectively supported by technology. We will modernise our ways of working, support our people and use digital technologies such as artificial intelligence. Our goal is to be in the top 25% of trusts for productivity, with resources contributing to future investments and financial viability. Our people will have fulfilling and innovative roles in collaborative teams and a flexible work/life balance.

Our leaders will be coached, mentored and developed to lead well and inspire excellence

Our leaders will be adaptable, resilient and compassionate. They will embed our values, grow a culture of speaking up and accountability, and enable our people to thrive at work. Our people will work across boundaries to collaborate and not be constrained by old ways of working.

The health and wellbeing of our people is important to us

We will have policies and processes in place to support people with reasonable
adjustments and work/life balance. We are committed to agile and flexible/hybrid working where possible. Our people will have access to health and wellbeing initiatives, supported by the organisation. We will regularly review our benefits and offer modern benefits for a modern NHS.

We will invest in education, training, mentoring, coaching, research and innovation

The pace of change is accelerating, and we are committed to equipping our staff with the knowledge and skills to face the future. Through our °λ΅ΊΜεΣύ Excellence approach we will embed a culture of
continuous quality improvement. We will also invest in our people through education, training programmes, structured learning, coaching, mentoring and apprenticeships.

A particular focus will be on supporting our people to be digitally literate and developing their digital skills and knowledge to work in modern ways and optimise the use of technology.

Together with our education partners, we will provide the best education and training for our people.

Our values and culture

• We will invest in coaching and mentoring and in education and training; and our leaders will be role models of our values.
• Living our values means we will have engaged people and most of our people will recommend us as a great place to work.
• We will lead and support our people to be engaged in their work and the future of °λ΅ΊΜεΣύ Health by communicating well, listening, celebrating success and modelling the right behaviours.
• We will lead our people to believe in our vision and support them to work in ways that achieve our ambitions.
• Our people will look after their colleagues and their health and wellbeing. By being happier at work, they will deliver better quality services.

Our people

• We will have robust succession planning and recruitment processes that also address equality, diversity and inclusion in senior roles.
• We will invest in our people through coaching, education and training, secondments and celebrating success.
• We will invest in research and innovation.
• We will use benchmarking data, research and best practices to guide care delivery.
• We will develop and strengthen equality, diversity and inclusion networks.
• We will train our people in the °λ΅ΊΜεΣύ Excellence approach and invest in cutting-edge digital solutions.
• We will provide training and support to every person who requires help to become digitally literate.

Facing the future

• We will provide advanced practice opportunities for all our professions.
• We will adapt the skill mix of our workforce by expanding roles such as advanced clinical practitioners and medical or nursing associate professions.
• We will protect and nurture our people to thrive as their roles potentially change in the future.

Value for money

• We will use our resources effectively and we will be the best place to work in the NHS.
• We will be a financially sustainable organisation, maximising our budget.

Charity partners

• We will collaborate with our charities to enhance staff wellbeing

High quality, resilient and sustainable facilities and systems

We will aim to provide the best environments for our colleagues to thrive, create outstanding spaces for patients and families, and lead in digital healthcare by accelerating technology adoption.

What we want to achieve by 2030

We will continue to invest in modernising our infrastructure, our buildings and digital technologies. This will enable us to provide excellent quality care and have highly satisfied patients as we shift more towards community provision and prevention. Through digital innovation and modern approaches, we will aim to
use our resources effectively.

Investing to modernise Wexham Park Hospital and building on excellence at Heatherwood Hospital

We will invest in Wexham Park Hospital, modernising the estate to enable the continued delivery of excellent quality care for the local population. We will optimise our Getting It Right First Time (GIRFT) accredited elective hub at Heatherwood Hospital to help reduce waiting times for patients and improve clinical outcomes.

Out of hospital facilities – bringing care closer to home

We will move care closer to home where clinically appropriate, building on the care we deliver in our community diagnostic centres, our community hubs, and our urgent treatment centres with more outpatient procedures in the community.

We will build a new °λ΅ΊΜεΣύ Park Hospital and transform our services

We will involve our patients and their carers/families, communities, people and partners in the development of our once in- a-generation new °λ΅ΊΜεΣύ Park Hospital to ensure we take every opportunity to enhance our patients’ experiences, and transform our services and our hospital environments. This will include digitally innovative designs that fulfil the principles of a ‘smart hospital’, support sustainable practices, drive the best clinical outcomes, and offer the best experiences to our patients and our people.

Relaxed environments that provide additional health and wellbeing facilities to support our people

We will be known for our calm, friendly, relaxed environments. Our people will have access to health and wellbeing facilities that support them to thrive at work. We have two on-site nurseries to support our people with young children. Our education areas will provide the best spaces for our people to learn and develop to do their jobs well. We will have retail shops on site for convenience and to enhance the experience for our patients, their families/carers, and our staff.

Getting to our sites

We recognise the need for easy access to our hospitals. We will provide sustainable parking solutions and work with local councils to reduce traffic around our sites and improve public transport links to our hospitals. With more virtual and convenient appointments and more community care, parking requirements at our acute sites will change.

Create meaningful partnerships and build on our commercial opportunities to reinvest back into our trust

We will build long-term partnerships with industry experts to transform our spaces and how we deliver care, ensuring our resources are used effectively. By unlocking complex estate management challenges across our system, we aim to maximise commercial opportunities. We will become the leading NHS private patients’ service outside the M25. This will be through our Parkside private patient facilities across our °λ΅ΊΜεΣύ Park, Heatherwood, and Wexham Park hospital sites. Earnings will be reinvested back into frontline NHS services.

Optimising our electronic patient record and shared care record

We will optimise our electronic patient record by expanding it to new specialties, optimising how and where we use it to improve staff and patient experience and improve clinical outcomes. For example, more patients being able to reschedule their own appointments and having access to their records (where clinically appropriate). Our Connected Care data will guide decisions on care, health inequalities, management, clinical pathways, and transformation.

Advance as a digital healthcare leader and accelerate the adoption of digital technologies

We will continue to invest in our electronic patient record, cloud technology, and artificial intelligence. By being a digital healthcare pioneer and accelerating the adoption of digital technologies, we will improve outcomes. Our new hospital programme will introduce advanced technologies and foster innovation across the trust.

We will strive to achieve the highest digital maturity benchmark, continue to be one of the most digitally-enabled trusts, and enhance our international reputation for artificial intelligence.

Communication channels and other digital technologies

Through My°λ΅ΊΜεΣύHealth Record, we will actively communicate with our patients, providing up-to-date and easy to- understand and accurate information. We will communicate with our patients in ways that meet their needs, for example through our app and telemedicine, supported by modern technology.

Refreshing our hardware and replacing non-clinical legacy systems

Our patients and families will have easy and safe internet access at all our sites. We will update our technology, focusing on mobile devices, to equip our staff better. We will also replace old non-clinical systems with systems focused on using our resources more effectively.

Safe effective technology and keeping your data safe

The chief clinical information officer, the chief nursing information officer and the chief pharmacy information officer will ensure strong governance in using and implementing digital technology, such
as AI for booking appointments. We will adhere to the United Kingdom General Data Protection Regulation (GDPR) to protect personal information; and maintain robust cybersecurity to guard against cyber incidents and attacks.

We take our environmental and social governance (ESG) responsibility seriously, both now and for future generations

We are committed to protecting our world for future generations, recognising the health impacts of climate change. We will refresh and implement our Green Plan that will guide us to reduce our impact on the earth and society. Our robust governance processes will drive better ESG decisions for our people and patients.

Investing in our estates

• We will build our new °λ΅ΊΜεΣύ Park Hospital and transform our services.
• We will modernise and invest in Wexham Park Hospital.
• We will optimise Heatherwood Hospital.
• We will invest in our community sites, such as our Community Diagnostic Centre in Slough.

Investing in and accelerating the adoption of digital technologies

• We will continue to invest in reliable Wi-Fi connectivity across all sites.
• We will optimise the use of our electronic patient record.
• We will increase the functionality and use of My°λ΅ΊΜεΣύHealth Record.
• We will grow our use of artificial intelligence both clinically and non-clinically to deliver care more efficiently.
• We will expand our communication channels with the support of technology.
• We will continue to invest in innovative technology such as remote monitoring, virtual wards and wearable devices.
• We will shift processes from analogue to digital; and analyse data and use it to drive decision-making.
• We will involve our people, partners and patients in how we improve and transform our services.
• We will work on getting the balance right between business as usual and continuous improvement and innovation.

Sustainability – environmental and social governance (ESG)

• We will achieve our green plan.
• We will revise our procurement processes to meet environmental and social governance (ESG) criteria.
• We will invest in initiatives to reduce carbon emissions and waste.
• We will invest in health and wellbeing initiatives for our staff.
• We will invest in education and training around ESG.

A culture where excellence in quality and safety is paramount

Our ambition is to achieve excellence in all aspects of our work. We will champion quality and safety, committing to the best clinical outcomes. We will empower our staff to deliver exceptional quality in every task, with a strong focus on research and innovation.

What we want to achieve by 2030

We will strive for excellence by focusing on the quality and safety of our services and being patient-centred. We will deliver compassionate, timely, seamless care with high-quality clinical outcomes. Our culture of continuous quality improvement, supported by real-time data, evidence and research, ensures excellent quality standards and outcomes. We are committed to being inclusive and reducing health inequalities, aiming to be among the best in the NHS and globally.

Delivering excellent quality in everything we do

By excelling at the fundamentals of care we will keep our patients safe and well cared for, achieving high-quality clinical outcomes. We will focus on reducing falls, preventing pressure ulcers, ensuring proper nutrition and hydration, and maintaining effective infection prevention control. Patients will receive compassionate, integrated and seamless care throughout their journeys. Our teams will work diligently to meet all quality standards set nationally, regionally and locally, aiming to consistently be in the upper quartile of performance against all national standards and benchmarks.

We will accelerate healthcare innovations to improve outcomes

We will accelerate the adoption and fostering of innovation and advancements in healthcare, such as artificial intelligence, genomics, and robotics, to deliver high quality, personalised care. We are committed to innovation through the development of an innovation hub, which will streamline the process from ideas to development, commercialisation and distribution, enhancing patient care. It will also provide a collaborative framework for healthcare professionals, researchers and industry partners. We will engage with our regional Health Innovation Networks and industry partners and universities to support our efforts in this space.

Care will be seamless and unwarranted variation and health inequalities will be reduced

We will work in collaboration with our integrated care system, regional and national partners to deliver excellent quality and seamless care. We believe that it is unacceptable to have a 10-year difference in life expectancy between our different communities within our catchment and as such we will aim to reduce unwarranted variation and health inequalities in access, healthy life expectancy, and outcomes. We will continue to provide seamless, proactive care across our hospitals and in the community and in people’s homes.

We will make decisions together on the best course of treatment

We will share up-to-date, easy-to understand, and accurate information with our patients and their families/carers about their condition and treatment options. We will make decisions together about the right course of treatment, such as the best medication to take.

All our staff will be comprehensively trained in continuous quality improvement (CQI)

Our °λ΅ΊΜεΣύ Excellence approach will equip all our people with the knowledge and skills to practise continuous quality improvement (CQI) in their daily roles, including huddles, problem-solving, data analysis, team building, research, digital improvements, best practices, celebrating success, and collaborating and innovating together. We will support our staff to work more safely, effectively and productively. This will enable them to be fulfilled in their roles, deliver high-quality care and have a good work/life balance.

Patient safety will be paramount to our approach

We will champion a culture where excellence in quality and safety is paramount. We will learn from incidents and/or lived experience and embed continuous quality improvement. For example, we will reduce harm and incidents linked to quality and safety for our patients.

Our people will have more time to focus on things that matter

As we modernise our ways of working and embrace technology and innovation, our colleagues will have more time for what matters: patient care, building relationships, improvement projects, health and wellbeing, and engaging in innovation and research. We will ensure our digital processes are as efficient and effective as possible.

We will continuously improve quality and safety through a structured approach

We are committed to the highest-quality outcomes for our patients, continuously improving performance and productivity through our annual quality priorities and our Care Quality Programme (CQP). This supports our commitment to excellence in healthcare, excelling at the fundamentals of care, and achieving the best clinical outcomes for our patients. We will build on our Getting It Right First Time (GIRFT) elective care hub accreditation at Heatherwood Hospital and the GIRFT Further Faster programme to improve outcomes and the quality of care by reducing unnecessary variations, increasing the pace of recovery and reducing waiting times.

Holistic care

We are committed to working with our colleagues in mental health to deliver care for the mind and body that is holistic and patient-centred such as multidisciplinary clinics for patients with co-morbidities.

Excellent learning and development

Our people will grow and develop through access to education, training, coaching, mentoring and apprenticeships. We want them to be their best and deliver excellent quality in all aspects of their work.

We will build on our capabilities to lead research and invite more patients to studies and trials

We will lead more studies ourselves – while continuing to participate with our partners in other studies/trials. Inviting more patients to studies/trials can enhance clinical outcomes for our patients and others. Research will be more visible across our trust, integrated care system, and partners. We will develop our research portfolio, establishing °λ΅ΊΜεΣύ Health at the forefront of research in the south-east.

Compassionate, effective and modern healthcare

We know that by providing the right care, in the right place, at the right time, our patients are more likely to get an accurate, timely diagnosis and treatment. We are committed to reducing waiting times, providing care in the community and in our hospitals, and access to the best care, such as a community one-stop breast clinic.

Our values and culture

• We will live our values, which means we will deliver excellent quality.

°λ΅ΊΜεΣύ Excellence – continuous quality improvement

We will equip our people with the tools and techniques to drive quality and place our patients’ health and
wellbeing at the heart of what we do.

Accreditation

• We will seek accreditation in all relevant areas, which will assure patients we are safe and able to deliver high-quality care.

Quality priorities

• We will agree our annual quality priorities in collaboration with our governors and patients
• We will review and monitor data in terms of safety in all we do, including – but not limited to – sepsis and medicines.
• We will join up care pathways across primary, secondary, tertiary, community and social care
• We will strengthen and optimise our clinical systems and training to make sure we have the fundamentals of care right.

Striving for excellence

• We will provide education, training, support, and coaching to continuously improve our processes and outcomes.

°λ΅ΊΜεΣύ Excellence – continuous quality improvement

• We will use our °λ΅ΊΜεΣύ Excellence approach to improve care.

Optimising how we deliver care

• We will build on our Getting It Right First Time (GIRFT) elective care hub and the GIRFT Further Faster programme.
• We will deliver more one-stop clinics and increase the use of virtual outpatient appointments.
• We will enhance and optimise same day emergency care services.
• We will build on our planned care pathways, with more day cases and community outpatient procedures.
• We will work with our mental health colleagues to deliver holistic care.
• We will invest in precision surgery and other innovative ways of delivering care supported by advancements in medicine, science, and technologies.

• At least 90% of patients would rate their experience as positive, and we will increase our response rates year on year (Friends and Family Test and National Patient Experience Survey).
• We will ensure that 95% of patients are seen within four hours of their arrival in the emergency department and deliver treatment to 92% of patients within 18 weeks of being referred to us.
• 75% of our patients will be actively using the My°λ΅ΊΜεΣύHealth Record.

• We will aim to deliver improvements across our National Staff Survey results and increase our response rates year on year, in particular: at least 80% of our people completing the National Staff survey would recommend °λ΅ΊΜεΣύ Health as a great place to work.
• We will aim for our senior leaders to be a well-balanced and diverse group of people through inclusive recruitment, talent management and succession planning.
• We will deliver our financial targets and be in the top 25% of trusts for productivity in the NHS.

• We will aim to score the highest possible rating for any accreditation or external review and consistently be in the upper quartile for key national audit programmes that we are involved in.
• Within two months of joining our trust, our people will complete the °λ΅ΊΜεΣύ Excellence white belt training and be contributing to continuous quality improvement initiatives.
• We will work with our integrated care system so that our patients are able to receive the right care, in the right place, at the right time.

• Over the next five years we will work towards reducing the emissions we control by 50%, in line with the national ambition to be the world’s first net zero national health service.
• We will be building a brand-new °λ΅ΊΜεΣύ Park Hospital with state-of-the-art facilities, optimise Heatherwood, modernise Wexham Park, and invest in our community sites.
• We will achieve the highest international digital maturity benchmark, level seven.

Going forward, we will reshape healthcare delivery by:

• shifting care from hospitals to the community where clinically appropriate
• focusing on an ethos of prevention rather than treatment
• moving from analogue to digital formats where appropriate.

This will require bold steps, but we have the foundations in place to support us.

Our ambition is for patients and their families/carers to be highly satisfied with every interaction they have with the trust and our system. Our people will provide compassionate, coordinated care in the most convenient location and use technology to improve our services.

Our people will be engaged and fulfilled in their work, delivering better patient outcomes, higher satisfaction, cost savings and improved communication. We will have more diversity in leadership roles
and maintain low turnover and vacancy rates. Our staff will be effective, efficient and productive, reducing waiting times for patients. We will invest in research and innovation, education and training, coaching, and apprenticeships.

Our modern infrastructure will provide the best environments for our patients and their families/carers and our people. We will modernise our estates, including building our new °λ΅ΊΜεΣύ Park Hospital and investing in other sites to enhance health and wellbeing. As leaders in digital technology we will enable seamless care and reduce administrative burdens, freeing up time for what really matters. Our commitment to environmental and social governance (ESG) will contribute to a better world for future generations.

Excellent quality and safety is at the heart of what we do, ensuring the care we deliver meets the needs of our patients and their families/carers. Through our dedicated programmes, robust governance and training we will provide safe, high quality care. Our °λ΅ΊΜεΣύ Excellence approach will enable us to embed continuous quality improvement in our daily routines, driving excellent quality.

Our supporting strategies and plans, such as our clinical strategy, people plan and digital strategy, together with our comprehensive transformation plans andnrobust governance and risk management, will help make our vision a reality. We are committed to delivering the ambitions set out in this strategy.

We are excited about the next five years and look forward to delivering our °λ΅ΊΜεΣύ Health 2030 strategy together with you.