
Choose the right service for your urgent needs
Call 4 Concern (C4C) is an NHS service that gives patients, their families and our staff the ability to directly refer to Critical Care Outreach. It triggers an urgent review if you feel an in-patient’s condition is getting worse and you are still worried after speaking to the medical team looking after them.
Our nurses and doctors monitor all patients closely throughout their admission for any signs of deterioration, however, Call 4 Concern and Martha’s Rule gives you the power to act and be heard if you feel you or your loved one's condition is getting worse, rather than improving, despite treatment.
During your hospital stay, you will see Call 4 Concern – Martha’s Rule posters around our °ëµºÌåÓý Park and Wexham Park hospital sites informing you, your relatives, friends and our staff how to activate the service if needed. The service is delivered by the Critical Care Outreach Team - specialist senior nurses in the management of deteriorating and very unwell adults and children.
Staff can also use the service, even if the scoring systems we use to identify deterioration are not suggesting action is required.
If you are worried you should always seek help.
Call 4 Concern is in line with ‘Martha’s Rule’, which is being being rolled out widely by the NHS in England.
Launched in April 2024, it gives patients and families access to an urgent review if they are worried about a loved one’s condition getting worse.
Martha Mills died in 2021 after developing sepsis in hospital where she had been admitted with a pancreatic injury after falling off her bike. Martha’s family’s concerns about her deteriorating condition were not responded to promptly and in 2023 a coroner ruled that Martha would probably have survived had she been moved to intensive care earlier.
📞 Call the °ëµºÌåÓý Park Hospital team on 07768 131445
📞 Call the Wexham Park Hospital team on 07887 292886
If you have an issue regarding the above, please speak to the nurse in charge on the ward in the first instance.
If you feel you need to escalate further, the Patient Advice and Liaison Service (PALS) supports patients and carers to resolve more general issues.
Please feedback on the Call 4 Concern service by following
Page last reviewed: 5 February 2025