We want you to be as comfortable and cared for as possible for however long you are with us, whether you are having an operation, attending a clinic or visiting someone.

We understand that coming to hospital can be a daunting prospect at the best of times and we will help to make your visit easier wherever we can. For example, we can help with translation services, or let you know about wheelchair access.

Just knowing what to bring with you if you are coming in for an operation, and how to prepare for an overnight stay are all things which visitors to our hospitals worry about. We hope this information will help.

We have facilities for visitors across our hospitals including cafes, restaurants and shops. Details of what is at each of our hospitals can be found on this page. Our visiting times offer flexibility for families and friends to visit and spend time with their loved ones.

If you have any questions about your visit we hope you will find the answers here, and if you can’t, please do get in touch with us and we will help.

Looking after you

Here at 半岛体育 Health, we take keeping you safe very seriously, by making sure our hospitals are as clean and infection-free as possible.

As you know, germs can spread easily so we need your help to ensure we keep our hospitals clean and safe for everyone. You can help us to look after you during your visit and help us keep you safe.

Get in touch

If you have any questions at all about your visit to us or would like to talk to a member of staff before you come to any of our hospitals, please do get in touch. You will find all of the useful numbers here.

We want to look after you and your family and provide a great service so we would love to hear your feedback about how we are doing, and how you were treated.

Please follow this guidance if you are visiting or accompanying a patient to help us maintain a safe, comfortable, healing environment.

  • Visiting times for inpatient wards are 9am-9pm, with a few exceptions.
  • When visiting a inpatient please check in at the ward's reception desk.
    You may be asked to provide identification and the name of the patient you are visiting.
  • Only two visitors at a time for inpatients please and only one person should accompany patients at outpatient appointments or in the Emergency Department, as space can be very limited.
    If more people are visiting or accompanying a patient, please be prepared to wait in another part of the hospital.  
  • Masks will be available in every clinical area for patients and visitors whose preference is to wear a mask. Visitors will be required to wear a mask in certain patient areas.
    Staff wear masks on a risk assessed basis. For example, during certain procedures, and where there is a risk of microbial transmission in the care of immunosuppressed patients.
  • Please maintain good hand hygiene at all times.
    Use sanitiser and wash your hands frequently, especially before and after visiting a patient.
  • If you are feeling unwell, please postpone your visit to keep patients and staff safe.
  • Please follow all instructions given by staff.
    The guidance here is general but there may be changes and exceptions to meet the needs of particular patients or groups of patients, and in response to circumstances at any time.
  • Please respect privacy.
  • Do not take photographs, film, or record patients. See the guidance below about appropriate use of phones and cameras in our hospitals. 
  • Please don't smoke or vape anywhere on any of our sites. 

Respect privacy

Be mindful of other patients’ privacy and avoid entering rooms or areas other than the one you are visiting.

Using phones and cameras

The Trust recognises that on occasions patients and their families may wish to take photos or video themselves while in hospital - for example at the birth of a baby or for keeping in touch with relatives. As far as possible we would like to accommodate those wishes, but in doing so we must take into consideration the needs and feelings of other patients and staff in the area.

Please follow these rules:

If you see somebody taking pictures inappropriately, please speak to a senior member of staff in that department and make them aware of your concerns. 

  • You must not take anyone’s photo without permission, including staff or people in the background e.g. in busy waiting areas. It is important to remember that taking a photo or video could breach another person's right to privacy and cause them distress.
  • You must not make video calls in a way that means the other person can see any other patients, visitors or staff members.
  • It's important that the senior nurse or midwife on duty gives permission for any photography, filming or recording. 
  • Take images only of your relative. Be aware of other patients, visitors or staff who may be in the background. Don't include anyone who hasn't clearly given their permission.
  • If permission has been given for a video with sound to be made, it will record all the sounds in that area and where possible, this should be done away from the ward.
  • If any patient, visitor or staff member refuses to be recorded, their wishes must be adhered to. 
  • To ensure that we keep within the law, members of the public recording images or sounds against the Trust’s advice or without appropriate consent may be liable to prosecution.
  • If a staff member asks you to stop filming, recording or taking photos at any time on our sites, you must stop. 

All patients can have someone with them if they wish during appointments and can request a chaperone. Having someone with you at appointments.

Two birth partners can accompany women throughout labour, and one birth partner can accompany a woman into theatre. Visiting to the antenatal and postnatal wards is allowed from 9am-9pm. 

From 1 April 2025: 

One support person will be able to accompany a patient: 6am - 11pm

Other visitors: 2pm - 8pm

Siblings: 2pm - 8pm

No more than two visitors to a bed (not including support person and siblings)

No other children under 10 years old allowed (not including siblings)

Please keep noise levels to a minimum to maintain a peaceful environment. Use headphones for phone calls or playing media. Please don't use your phone in a way that disturbs other patients.

Please don't use your mobile device around sensitive equipment where there is a particularly high risk of interference. Signs will make it clear that you shouldn’t use your phone in that area. Switch it off or enable ‘airplane mode’. Just leaving the device on the silent or vibrate setting isn't enough.

Children are welcome but must be supervised at all times. Ensure they follow the hospital’s guidelines and do not disturb other patients.

Please check with the nursing staff before bringing any gifts or food items, as some patients may have dietary restrictions or allergies. Flowers cannot be gifted in our hospitals.

Special arrangements can be made for visitors of patients receiving end of life care. Please speak with the nursing staff for more information.

Please speak to the nursing staff or read further information about our open visiting.