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OMBUDSMAN PROGRAM, ETHICS COMPLAINTS
 & ARBITRATION REQUESTS
 

Ombudsman Program:

Prior to filing an ethics complaint you may request the services of a Litchfield County Board of REALTORS®, Inc. Ombudsman to assist with resolving the complaint before filing a formal ethics complaint.

The purpose of an Ombudsman is to receive and resolve ethics complaints from members, clients, and consumers through communication and advocating for consensus and understanding.  Their role is primarily one of communication and conciliation, not adjudication. Ombudsmen do not determine whether ethics violations have occurred or who is entitled to what amount of money; rather they anticipate, identity, and resolve misunderstandings and disagreements before matters ripen into disputes and possible charges of unethical conduct.

To request the services on an Ombudsman please contact the Board office at 860-482-9816.
 

Ethics Complaints:

REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics.  If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership or participates in a REALTOR® association-owned/operated MLS

Before you file an ethics complaint, please review the following to learn the background of the Code of the Ethics and information to assist you in filing the complaint, preparing for the hearing process, etc.

For information on how to proceed with filing an ethics complaint, please review the general instructions for filing and replying to an ethics complaint, the Code of Ethics and the Code of Ethics and Arbitration manual.

Once you have decided to file an ethics complaint, please complete the following form and mail it the address shown below.

     Litchfield County Board of REALTORS®, Inc.
     21 Prospect Street, Suite E, Torrington, CT 06790

In the event you file and ethics complaint and it is forwarded for a hearing, please review the following information for a brief description of what to expect when you attend the hearing.


Arbitration Requests:

REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics

For information on how to proceed with filing an arbitration request, please review the general instructions for filing and replying to an arbitration request, the Code of Ethics and the Code of Ethics and Arbitration manual.

Once you have decided to file an arbitration request, please complete the following form and mail it the address shown below.

Additional Professional Standards Resources:

Important Notice:

Should you have any questions regarding the procedures for filing a complaint or an arbitration request please contact:

             Sherylann DiSalvo, Executive Officer
              Phone:  860-482-9816
              Email:   executiveofficer@litchfieldboard.com


*Note
- Please be aware that the only representative of Litchfield County Board of REALTORS®, Inc. you should contact to file a complaint is the Executive Officer.   Contacting a member of the Board of Directors, the Grievance or Professional Standards Committee to file a complaint would create a conflict of interest, thereby disqualifying him/her from serving on a hearing panel or participating in making any decisions regarding the complaint.